Refund & Cancellation Policy
Please read and make sure you fully understand our refund policy prior to making a payment.
Ahmad Ouro-Akondo – AOACREATIVE operates as a business and expects CLIENTS to understand and respect our policies. Ahmad Ouro-Akondo – AOACREATIVE goal is to bring the highest value per dollar spent by our CLIENTS, and in order to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made on-time in respect to the services offered to CLIENT.
THIS IS OUR REFUND AND CANCELLATION POLICY AND BY HIRING AHMAD OURO-AKONDO – AOA CREATIVE FOR SERVICES YOU ARE BOUND BY THIS AGREEMENT AND YOU AGREE TO ABIDE BY OUR POLICIES.
Web design, development & ecommerce projects require extensive resources, consumes our time and incurs internal expenses. Therefore once a payment or deposit is made, it is non-refundable. If a project gets cancelled, delayed or postponed by the CLIENT, then all monies paid will be retained by Ahmad Ouro-Akondo – AOACREATIVE and if applicable, an additional cost will be charged to the CLIENT for all work completed beyond what was already paid for. No exceptions.
If there is delay or failure in completion of the project due to improper communication from CLIENT, it cannot be attributed to Ahmad Ouro-Akondo – AOACREATIVE.
If the information provided by the CLIENT is incomplete and/or complete information regarding the project is not provided at the initiation of the project, Ahmad Ouro-Akondo – AOACREATIVE is not liable to follow its delivery.
There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.
Videography requires time, creativity and financial investment , Therefore Ahmad Ouro-Akondo – AOACREATIVE cannot guarantee refunds of any kind for any reason.
In the event of cancellation, if Ahmad Ouro-Akondo – AOACREATIVE determine that there have been no damages (ie. lost bookings falling on the same day, additional equipment purchases, etc.), Ahmad Ouro-Akondo – AOACREATIVE may elect to refund a portion of the original deposit. This is completely at Ahmad Ouro-Akondo – AOACREATIVE discretion.
Social Media Marketing
Payments for Social Media Marketing are non-refundable even if a fee was paid in advance. Once a payment or deposit is made, there are no exceptions to our refund policy.
Setup fees are applied directly to expenses incurred by Ahmad Ouro-Akondo – AOACREATIVE in the setup phase of any Social Media campaigns and are non-refundable.
If any chargeback or payment dispute is caused by CLIENT to a bank or credit card company, then CLIENT services and/or projects will be suspended and in some cases all work will be undone (reversed) without notice. Furthermore, the amount of the chargeback fee will be issued to CLIENT (to recover any fees passed on to us by the credit card company).
In Addition, any outstanding balances accrued as a result of the chargeback(s) will have to be paid in full before we restore service, deliver any files, or commence any work.
PLEASE CONTACT US TO ADDRESS ANY BILLING ISSUES AND WE WILL GLADLY HELP YOU.
Requesting a chargeback or opening a dispute for a valid charge from us is fraud. Chargebacks are never a legal or appropriate means of obtaining a refund. All disputes will be challenged by our lawyers with sufficient evidence from our records.